Chapter Four Findings And Analysis - 1555 Words

Chapter Four: Findings and Analysis This purpose of this study is to understand how Black alumni from Cornell University, who choose to attend their affinity reunion, make sense of their undergraduate experiences at a PWI. In this chapter, we will explore the undergraduate experiences of Black alumni who graduated from Cornell University as expressed by the participants in an attempt to interpret how their experiences can inform us about their alumni engagement. The analysis has identified 5 superordinate themes and 13 subthemes. The chart below identifies each emergent theme identified from the analysis along with the frequency in appearance of each theme: Table #1: Emergent Themes with Frequencies Feelings of isolation during†¦show more content†¦The overall campus culture described in the interviews suggests that the campus culture was not inclusive. Three subthemes have been identified. Lack of interest in campus-wide activities was the first subtheme. Although there were general campus traditions, the participants described those traditions as largely based on the interest of majority students. The campus traditions did not necessarily include culturally relevant activities for other students. The second subtheme was the importance of activities around volunteerism. In response to their lack of interest in the campus culture, participants discussed their interests in activities around culture, social justice and indicated that volunteerism served as responses to their feelings of isolation. The last subtheme focuses on limited or negative interaction with or inability to relate to White students. Some of these interactions were impacted by pre-conceivedShow M oreRelatedRelationship Between Strategic Budgetary System And Power Infrastructure Development Essay784 Words   |  4 PagesNigerian Electric Regulatory Commission. Surveys were also conducted at six public sector organizations at federal level in Nigeria. This chapter provides a brief summary of the study, and summary of findings. The conclusion of the study is also presented, followed by recommendations and suggestions for further research. 5.1 Summary of the Study The first chapter of the study started with the background to the study followed by statement of the problem based on six specific gaps in the body of knowledgeRead MoreUsage Of Findings Of An Evaluation Essay1596 Words   |  7 PagesUsage of Findings At the conclusion of our evaluation, our team will provide you with valuable insight into the Wish Granting process and any improvements that can be made to increase efficiency. As stated before, we will keep your staff informed of any things we notice as we go through the process and will submit a final written report at the conclusion of the evaluation. The final report will have a record of all the data we collect through interviews, observations, and data analysis. We alsoRead MoreThe Analysis And Data Collection859 Words   |  4 PagesIntroduction: The aim of this chapter is to provide the general overview and clarify the approaches used in analysis and data collection which includes the tool that will be used for the data analysis, research philosophies, sampling techniques, and the approaches. Research Philosophy/Paradigms: To carry out the research, it goes through different process like research philosophy, research design, research approach as shown in fig 1:1 Research Onion Read MoreThe Importance Of Music For This Group Of Pupils814 Words   |  4 Pagesinformation sheet to read before the start of the observations or interviews and they were given the chance to ask questions concerning the study and the procedures. In addition, in order to analyse the data thematic analysis was used, through which some relevant themes emerged. The findings of this study support previous literature concerning the benefits of music for this group of pupils, while they add to the existing knowledge by providing information concerning some possible difficulties music mightRead MoreComparing The Gi Bill And Expanding Higher Education Benefits For Military Service Members And Veterans966 Words   |  4 PagesElliott, M. (2015). Predicting problems on campus: An analysis of college student veterans. Analyses of Social Issues and Public Policy. Vol 15:1. 105-126 This article discusses the GI bill and expanding higher education benefits to military service members and veterans. The objective of this study was to investigate what predicts student veterans frequent reports of troubling experiences on campus such as feeling unfairly judged by professors and or sensing that they do not fit in and how thisRead MoreTechnology Has An Important Asset Nowadays1090 Words   |  5 Pages many people use technology for many reason. For example; transportation, communication, education, hospitality, games, design, bank, booking, and payment system. In Indonesia, the number of internet user is increasing according to a statistical analysis (Lim, 2003). The user of internet was less than 1 percent in 1998. Now internet transformed into an advancement mode of communication. The barrier that prevented people to get any kind of information they wanted is no longer exist. People canRead MoreReading Comprehension1136 Words   |  5 Pages Chapter II Methodology Research Method and Design The descriptive method of research is used in this study. Since descriptive method is a fact finding study with adequate and accurate interpretation of findings that describes what actually exists in current conditions. Consequently, descriptive method of research is best suited in attaining the purpose of this study because this research involved a description, recording, analysis and interpretation of what actually existed in current conditionsRead MoreWhat Is A Documentary?766 Words   |  4 Pages The following three chapters present the findings of this practice-based investigation, by interrogating the production of fourteen music documentaries I created for commercial radio between 2008 and 2013. These findings provide a narrative of discovery, which build on the first four chapters by capturing the multitude of processes involved in shaping my work as a freelance radio documentary producer. By isolating and identifying key responsibilities and technical considerations, I provide insightRead MoreThe Genome Project Of Any Species901 Words   |  4 Pagesarthropod that contain bacterial endosymbiont. This concluding chapter summarizes the previous chapters and also outlines the possible future directions for improvements and describes the exciting research studies possible. 8.0.1 What can we do with the transcriptome Chapter 1 began by addressing the research problem and describing the whiteflies that have been studied so far and why the genome of this species is needed. Although, four transcriptomes of different whitefly species have already beenRead MoreTeaching Methods And Techniques And Materials For The Classroom1214 Words   |  5 Pageslistening proficiency has changed or not, and in what way if the answer is YES. 1-3. Organization of this dissertation This paper consists of five chapters; Introduction (this chapter), Literature Review (Chapter 2), Research Method and Data Collection (Chapter 3), Research Findings and Analysis (Chapter 4), and Discussions and Conclusion (Chapter 5). Chapter 2: reviews the literatures relevant to the concepts around the research questions; i.e. ‘Testing Listening’, ‘What makes listening difficult’,

Lidl Surveillance Case Study Essay - 5241 Words

As long as there has been employment, employees have been monitored (Nebeker amp; Tatum, 1993). However as the progress of technology becomes more rapid and equipment for monitoring is available to all, surveillance in the workplace has become a more alarming issue and the boundaries of what is necessary and what is an invasion of privacy are very vague. A case study presented for scrutiny is that of the ‘German supermarket chain Lidl accused of snooping on staff’. Many employers appoint surveillance within the workplace for a variety of reasons such as safety, prevention of theft or misuse and performance checks. The issues identified within this article are that of whether the monitoring that was carried out was necessary or whether†¦show more content†¦As this is one of the things that is monitored via the cameras and then such action being taken as (in the extreme) a ‘worker being forbidden to go to the toilet during working hours’ creates a sense of restriction for the employees. The employees are faced with a very controlled environment leading to them being stripped of control and their actions being dictated and monitored by managerial staff. The words of a former employee ‘when one needs the money, one lets many things pass’ (appendix 1.1) show she views the disturbances caused to her as harm and therefore Lidl could be a potential source of stress. The culture of discouraging creativity and initiativ e (see appendix 1.1) that Lidl creates results as a further lack of control for the employee and no sense of belonging. As can be seen from paragraph one in appendix 1 Lidl didn’t just monitor the employees but held personal information about their love lives and finances. Also women having to wear a headband if on their period to be allowed to go to the toilet can increase stress as they may not want private information such as this revealed to the public. The way each individual copes with this will be different and according to the Cooper-Cummings framework (cited in Cartwright and Cooper 1997) if there is failure to cope there is an occurrence of continued stress. Referring back to figure 1, Cartwright and Cooper (1997) argue that non-work factors are one of the sources of stress. The supportingShow MoreRelatedDm Swot Analysis Essay3233 Words   |  13 Pagesdrug retailer dm-drogerie markt GmbH Co. KG (dm-drogerie) that opens more and more stores in Germany and abroad and that operates in highly competitive markets. The aim of the following case study is to present this ambitious company and show how it is performing against its key competitors. The case study starts with a short description of dm-drogeries corporate history including general facts about its business development, its product and service range as well as the development of its revenuesRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pages 22/10/2007 11:54 Page 597 CASE STUDIES ECS8C_C01.qxd 22/10/2007 11:54 Page 598 ECS8C_C01.qxd 22/10/2007 11:54 Page 599 Guide to using the case studies The main text of this book includes 87 short illustrations and 15 case examples which have been chosen to enlarge speciï ¬ c issues in the text and/or provide practical examples of how business and public sector organisations are managing strategic issues. The case studies which follow allow the reader to extendRead MoreStrategic Marketing Management337596 Words   |  1351 Pagesexposure to marketing principles, if not to marketing practice. The intended market of the book comprises the following segments: âž ¡ Students reading for degrees involving marketing (especially MBA candidates and senior undergraduates following business studies programmes) âž ¡ Students of The Chartered Institute of Marketing who are preparing for the Marketing Planning paper in the CIM’s Diploma examinations âž ¡ Marketing practitioners who will benefit from a comprehensive review of current thinking in the field

Sustainable Policy Superior Customer Service

Question: Discuss about the Sustainable Policy for Superior Customer Service. Answer: Introduction: MacVille has always been committed to provide superior customer service. In order to conduct the business in a more sustainable way a new sustainable policy has been developed. The sustainability at MacVille will involve social, economic and environmental implications. The policy will ensure economic sustainability by creating value for all stakeholders. The purchasing practices of the company will support its mission and vision. The coffee selection would be organic providing maximum benefit to the farmer. The policy will lead to social sustainability, as the rising income will help in individual growth and self-fulfilment. The policy involves customer education on living a sustainable lifestyle and its benefits. This component involves labelling of the organic and local food items for creating awareness among consumers. The policy targets environmental sustainability through recyclable packaging and low impact growing practices. It targets waste reduction through composting and rec ycling. Thus, this policy is in alignment with the companys goal of serving high quality coffee in a comfortable cafe-style environment. Consultation plan In order to develop and implement the sustainable policy the staff, local community, customers, suppliers, local community and other stakeholders of the company will be consulted. The key stakeholders includes the board of directors of Macville, the project manager for the takeover of the existing Hurleys caf Mr. Peter Smith, the existing staff, customers and the landlord of Hurleys caf. The customers will be consulted through surveys to receive their valuable feedback on ways to reduce environmental impact. The other stakeholders will be consulted through meetings and sessions to identify the changes required regarding sourcing of beans, and improvement in infrastructure to make a sustainable business. To reduce energy consumption the company will focus on employee awareness, waste reduction, and sustainable land management and reduce energy consumption. Some of the environmental strategies that will be implemented are- The company will promote sustainable farming to provide farmers with better conditions to live and develop healthier environment. The coffee farming will remain organic, shade grown and Fair trade certified as it is already collaborating with Rainforest Alliance. The coffee beans will be purchased from certified farms. Beans will be purchased from the suppliers who take care both of the labours and the environment. Beans will be sourced from different farms that are of higher yield and better quality such that it tastes better than the commodity coffee. The farmers will be trained to replace the natural nutrients of the land using organic matter and the fertilisers and use composted coffee pulp under and between the coffee trees. Coffee pulp can reduce upto 20% of the cattle feed containing commercial concentrates. This will increase the yield over time, enhance the quality of coffee and minimise the pollution Only when the growers produce coffee in a right way that the industry can be changed positively (Kolk 2013). The company will use the philosophy of reduce, re-use and recycle (Lebel et al. 2014). The drinks will be served in the ceramic mugs. It will help reduce the amount of cutlery, cups and paper waste generated. This will reduce the carbon footprints of the cup of coffee. The company will introduce the system of offering ten cent discount to the customers for bringing their own refillable mugs and allow them to use china mugs and plates while dining. This will create environmental stewardship. Only cups manufactured from polystyrene would be used as it is recyclable (Levy et al. 2015). The backyard of the coffee house will be designed for source separation, recycling and composting. It will remove toxic materials and hazardous substances from the environment. Further, a water tank will be installed in the courtyard to prevent the breach of water and avoid the fines imposed by the government for excess loss of water. The kitchen will contain spray for low water consumption. The pre jet wash will reduce water consumption by 30%. The kitchen will be installed with latest glass washer, dishwasher, and washing machine that consume low water and energy. The kitchen will be fitted with induction hob that works with an electromagnetic field. It saves energy as the temperature changes are instantaneous. Therefore, it will eliminate the need of maintaing the oven at 2000C at all times and hence improve the resource efficiency (Joyce and Paquin 2016). The coffee store will be modified incorporating the ecofriendly principle. Unnecessary lightening will be avoided in the shop and switch the lights to LED bulbs. The refrigerated storage rooms will be covered with strip curtains. Internet facility will be provided in the stores to educate consumers about reducing paper usage. Staff training and development will be initiated to encourage them to give new ideas and take more initiatives. To increase consumption and market development actions will be taken such as opening of more stores in the surrounding shopping centres. Further, implement the current by-law that is to expand the stores footpath dining and put more tables and chairs outside the premises (Matzler et al. 2013). Implementation plan The organisation will implement the sustainable policy that includes various steps. Firstly, it will create framework that involves the series of steps and later each of the steps will be executed. The board of directors will develop a framework containing annual programme of activities. The contents of the strategic action plan will be used to draft policies and make recommendations about the activities. It includes prioritisation of sustainability practices and development of written policies and procedures manual for the staff mandating its strict implementation. The manual will contain information on correct storage techniques and correct handling and disposal techniques and correct storage techniques. The first step for, Mr Smith is to initiate the rebranding of Hurleys cafe where as an assistant manager my job is to get the coffee shop renovated in six months times. The second step is to get branded suppliers as quickly as CBD Brisbane could and invest one month for it. Thirdly, it is essential to know the root cause of arising problems during the execution of the plan such as excess water usage, neglecting the watering of non-native flowering plants and high electricity consumption while baking items which will be monitored by the project manager and may take 3 months of time. The project manager Mr. Smith will address as to how to bring other resources into the equation or what is the extent of change since the execution. Fourthly, the project manager will conduct assessment of individual compliance with the plan is essential. It helps to identify if the staff is following the instructions given regarding the ecofreindly practices such as dumping of kitchen waste, offering of ten cents to customers using refill mugs and similar others. This may consume one month to collect feedback from the staff and address their concerns while looking at other firms for suggestions (Matzler et al. 2013). Fifthly, additional two months will be invested in instructing, educating and coaching the staff throughout the plan. Lastly, a system of monitoring and evaluation will be established to assess the progress of the implemented plan and will continue for three months (Agnew et al. 2014). Performance indicators The five performance indicators for the sustainable policy are meetings of the stakeholders and other bodies for the strategic goal of policies and solutions to strengthen the organisation followed by missions and briefing on the annual activities of the company Dissemination of the policy documents for implementation of plan Number of meetings, sessions and round table organised to encourage the development and dissemination of knowledge on the business economy. Increased awareness of the sustainability issues to promote sustainability and implementation of coffee quality standards to promote a sustainable coffee business Environmental impact indicator and water productivity to capture resource efficiency for a second critical environmental resource (Hirschnitz-Garbers 2017) Resource efficiency procedure The resource efficiency targets include 20% increase in energy efficiency. The target is to reduce the use of resources while supporting the economic performance. The target is to reduce the water consumption by 20%. The other target is to install the energy management system to optimise the heating and cooling in the kitchen. Further drive energy saving in the stores through optimisation of lighting and equipment of specification. Another target is to reduce energy use by focusing on the advancing renewable energy sources through our purchasing practices. The target is set by implementing policy that if the set standards are found with noncompliance then penalty will be imposed on the person responsible. It will ensure achievement of set targets (Hirschnitz-Garbers 2017). The strategies to improve the resource efficiency include capturing the environmental impacts with the help of environmental impact indicator. The water productivity by sector would be the other indicator to capture resource efficiency. Assessment of the staff responsibilities and system management are other strategies for improving resource efficiency. Particular staff responsibilities involve the staff to consider that it is an integral part of the business responsibility to manage the environment. There is a need to produce cleaner team and nominate team leader. The environmental responsibilities for example energy efficiency will be integrated into position descriptions (Carroll and Buchholtz 2014). Regular feedback and audits will help in monitoring and evaluating the success of the strategies. It is the responsibility of the assistant manager to use trained staff for monitoring of environmental performance and to review the whole system annually (Kolk 2013). Recording systems The project manager will be responsible for storing and maintaining records related to the policy. The record includes the measure and track of the resource usage such as ingredients, water and energy. The record also includes regular assessment of environmental performance. It further includes data of maintenance and material safety and other related data sheet manuals in an easily accessible place. It is the responsibility of the project manager to keep the records up-to-date. It is essential to keep the current records up to date while managing the historical records effectively. It will help in determining the cost attribution of each waste product (Von Geibler et al. 2016). These records will be used to devise reports to in terms of products to be sold. It is useful to track usage rates of raw materials for example the waste output rates, number of spills, product yields provided the records must be consistent. These records keeping is essential for establishing regular reports for major resource consumables including energy and water. The consumptions will be recorded on the basis of per unit production instead of time. According to Dahmus (2014), the records of measurement of resources consumed and the amount of waste produced will better help in managing the business improvement specifically in terms of increasing efficiency and waste reduction. Implementation This section deals with evaluation and review of sustainable policy developed for MacVille caf. Evaluation and review are essential for ensuring improvement in performance. It helps to determine if the goals are reached and take informed decision. Sustainable policies require integrated approach to plan and implement (Winn et al. 2012). The rationale for evaluation is to demonstrate the results and identify the challenges in implementation and to set standards The evaluation of sustainable policy thus requires a blueprint with the in-house evaluation team that comprises of project manager, directors and the assistant manager at MacVille. It will be followed by anticipating the data collection needs and laying strong foundation. This step provides an opportunity to reflect on the cost-effectiveness of the program, stakeholder support, staffing structures, participant outcomes, and others. After getting a clear sense of the information needs a comprehensive data collection system will be designed to gain information on processes and on system (). For data collection there is a requirement of subsequent engagement in conducting audits, survey, and direct interview. It involves the investigation of what happened, and its immediate consequences and what are the alternate solution. This step will be followed by creating a baseline data. This data will be related to say staff morale for example number of staff taking advantage of flex-time arrang ements in the store. The staff survey is used to measure the morale before and after the policy implementation. Prior to program implementation, base line data is essential to avoid any biasness (Ingenbleek and Reinders 2013). Finally, the program can be implemented with added changes. For effective evaluation, any deviation from the program design will be avoided and any changes required will be documented and incorporated in the final assessment program. At this stage, a complete evaluation design will be produced. It is usually comprised of important research questions, methodological strategies to get the answers, comprehensive data collection plan and its analysis and description of its final evaluation. The obtained results can be used repeatedly as identifying the short-term milestones can signal for achieving long-term goals (Hutchinson et al. 2012). The review of the workplace sustainable policy implementation will firstly involve the monitoring of records maintained. It helps to identify the trends that need an action for immediate remedy. The remedial action will then promote continuous performance improvement. Hence, in this case the data collection and reporting will follow the TRACE reporting method (Iasevoli and Massi 2012). The principle of TRACE reporting (Winn et al. 2012) are- Transparency- facilitates data interpretation based on organised documents Relevance- serve organisational needs which in turn helps in making informed choices or decision making Accuracy Consistency- measures and procedures for sustainability should be implemented consistently such that it can easily be compared over time Entirety- it refers to having clearly defined boundaries with relevant sources To keep the sustainable policy focused and directed monitoring and revising the policy is essential in terms of expected goals. Evaluating particular process say implementation of refill mugs in the caf will help in identifying if the companys needs are served. Hence, it would be feasible to take new initiatives and highly motivate the staff to gain continued excellence in work while keeping high communication. However, to implement best possible sustainable policy it may have to undergo several iterative changes of removing bugs and developing cures for them. It is this iterative process of assessment and adjustment which links the evaluation to sustainability. The sustainability procedure may have to be revised if it is found that a particular staff member is dedicated towards improvement while others are acting merely for the sake of job. If a particular policy in place sacrifices workers efficiency it is likely to fail. Secondly, the review provides insight into required modifica tion of sustainable policy if any for desired improvements (Murthy and Naidu 2012). Change can always be initiated if there are better ideas in the market or in response to government regulations after consulting with the key stakeholders (community members, staff, board members, program staff, and clients) of MacVille. References Agnew, L., Toskin, S., Miller, A., Bloss, C. and Goldberg, K., 2014. Planning for a Sustainable Riverside Caf at Ohio State. Carroll, A. and Buchholtz, A., 2014.Business and society: Ethics, sustainability, and stakeholder management. Nelson Education. Dahmus, J.B., 2014. Can efficiency improvements reduce resource consumption?.Journal of Industrial Ecology,18(6), pp.883-897. Hirschnitz-Garbers, Martin. "Resource Efficiency Targets And Indicators". www.ecologic.eu. N.p., 2017. Web. 24 Jan. 2017. Joyce, A. and Paquin, R.L., 2016. The triple layered business model canvas: a tool to design more sustainable business models.Journal of Cleaner Production,135, pp.1474-1486. Kolk, A., 2013. Mainstreaming sustainable coffee.Sustainable Development,21(5), pp.324-337. Lebel, L., Lorek, S. and Daniel, R., 2014.Sustainable Production Consumption Systems. Springer. Levy, D., Reinecke, J. and Manning, S., 2015. The political dynamics of sustainable coffee: Contested value regimes and the transformation of sustainability.Journal of Management Studies. Matzler, K., Bailom, F., Friedrich von den Eichen, S. and Kohler, T., 2013. Business model innovation: coffee triumphs for Nespresso.Journal of Business Strategy,34(2), pp.30-37. Von Geibler, J., Cordaro, F., Kennedy, K., Lettenmeier, M. and Roche, B., 2016. Integrating resource efficiency in business strategies: a mixed-method approach for environmental life cycle assessment in the single-serve coffee value chain.Journal of cleaner production,115, pp.62-74. Hutchinson, D., Singh, J. and Walker, K., 2012. An assessment of the early stages of a sustainable business model in the Canadian fast food industry.European Business Review,24(6), pp.519-531. Iasevoli, G. and Massi, M., 2012. The relationship between sustainable business management and competitiveness: research trends and challenge.International Journal of Technology Management,58(1/2), pp.32-48. Ingenbleek, P.T. and Reinders, M.J., 2013. The development of a market for sustainable coffee in the Netherlands: Rethinking the contribution of fair trade.Journal of Business Ethics,113(3), pp.461-474. Murthy, P.S. and Naidu, M.M., 2012. Sustainable management of coffee industry by-products and value additionA review.Resources, Conservation and recycling,66, pp.45-58. Winn, M., Pinkse, J. and Illge, L., 2012. Case Studies on Trade?Offs in Corporate Sustainability.Corporate Social Responsibility and Environmental Management,19(2), pp.63-68.

The Trojan Women Monologue Argumentative Essay Example For Students

The Trojan Women Monologue Argumentative Essay A monologue from the play by Euripides NOTE: This monologue is reprinted from The Plays of Euripides in English, vol. i. Trans. Shelley Dean Milman. London: J.M. Dent Sons, 1920. HECUBA: Forbear, ye virgins; what was pleasing once Pleases no more: here let me lie thus fall\n, A fall that suits what I have suffered, what I suffer, and shall suffer. O ye gods, Unkind associates I indeed invoke, Yet when affliction rends the anguished heart, We with becoming grace invoke the gods First it is pleasing to me to recount My happier fortunes: thus my woes shall raise A stronger pity. Royal was my birth, And marriage joined me to a royal house; There I was mother of illustrious sons, Sons with superior excellence adorned Above the Phrygians; such no Trojan dame, No Grecian, no Barbarian e\er could boast; These I saw fall\n beneath the Grecian spear, And laid my several tresses on their tomb. For Priam too, their father, flowed my tears; His fate I heard not from report, but saw it, These eyes beheld him murdered at the altar Of Guardian Jove; my vanquished city stormed; My daughters, whom I nurtured high in hope Of choosing honourable nuptials for them, For others nurtured from my hands are rent; There is no hope that me they e\er shall see, And I shall never see them more. Th\ extreme, The height of my afflicting ill is this: I to some house shall go a hoary slave, To some base task, most irksome to my age, Assigned; or at their doors to keep the keys A portress shall I wait, the mother once Of Hector, or to labour at the mill; For royal couches, on the ground to make My rugged bed; and o\er these worn-out limbs The tattered remnant of a worn-out robe, Unseemly to my happier state, to throw. Ah, for one woman\s nuptial bed, what woes Are mine, and will be mine! Alas, my child, My poor Cassandra, madd\ning with the gods, By what misfortunes is thy purity Defiled? And where art thou, Polyxena, O thou unhappy! Thus of all my sons And all my daughters, many though they were, Not one is left to soothe my miseries. Why do you raise me, virgins? With what hope Lead you this foot, which once with stately port In Troy advanced, but now a slave, to seek A bed of leaves strewn on the ground, a stone My pillow, there to lie, to perish there Wasted with tears? Then deem not of the great Now flourishing as happy, ere they die.